THE BALANCE SPACE

Terms of Service

Effective from: 1 March 2026 · Last updated: 1 March 2026

§ 1. Definitions

The terms used in these Terms of Service have the following meanings:

  • Service Provider — Aliaksei Lapuka, conducting business activity under the business name Aliaksei Lapuka, ul. Augustyna Szamarzewskiego 21/2, 60-514 Poznań, NIP: 7831854033, REGON: 521561577.
  • Platform — the "The Balance Space" mobile application and the thebalance.space website, through which the Service Provider delivers the Services.
  • User — a natural person who uses the Platform.
  • Account — an individual User profile on the Platform, created upon registration.
  • Classes — pilates or other fitness sessions offered through the Platform.
  • Pass — a package entitling the User to participate in a specified number of Classes within a defined period.
  • Payment Operator — PayNow (mBank S.A., ul. Prosta 18, 00-850 Warszawa), which handles online payments on the Platform.

§ 2. General Provisions

  1. These Terms of Service set out the rules for using the Platform, including the conditions for booking Classes, making payments, and purchasing Passes.
  2. By using the Platform, the User accepts these Terms of Service.
  3. The Service Provider renders services by electronic means in accordance with the Polish Act of 18 July 2002 on the Provision of Electronic Services (Ustawa o świadczeniu usług drogą elektroniczną).
  4. The Platform is available as a mobile application (iOS, Android) and a website.

§ 3. Registration and User Account

  1. Registration on the Platform requires providing a mobile phone number or an e-mail address.
  2. Identity verification is performed using a one-time password (OTP) sent to the provided phone number or e-mail address.
  3. The User undertakes to provide truthful personal data.
  4. Each User may hold only one Account on the Platform.
  5. The User may delete their Account at any time through the application settings. Account deletion is irreversible.

§ 4. Class Bookings

  1. The User may book Classes through the Platform, provided they have a sufficient number of credits in their Account or an active Pass.
  2. Bookings can be made within the booking window, the duration of which is determined by the Service Provider (by default, 7 days before the Class).
  3. Before the booking window opens, the User may sign up for the waitlist.
  4. The User may enable the auto check-in feature, which automatically books them for selected Classes on specified days of the week.
  5. The number of places in each Class is limited. Bookings are processed on a first-come, first-served basis.

§ 5. Payments

  1. Payments for Passes and individual Classes are processed through the Payment Operator — PayNow (mBank S.A.).
  2. Available payment methods include: bank transfers, BLIK, and payment cards — in accordance with the Payment Operator's offering.
  3. Prices for Classes and Passes are quoted in Polish zloty (PLN) and include VAT, if applicable. The current price list is available on the Offer & Pricing page.
  4. Payment is required at the time of booking or purchasing a Pass.
  5. The service (Pass or individual Class) is activated immediately upon payment confirmation by the Payment Operator. For Passes, the 30-day validity period begins from the moment the payment is recorded.
  6. The Service Provider issues an electronic transaction confirmation. Transaction history is available in the User's profile within the application.

§ 6. Passes and Packages

  1. A Pass entitles the User to participate in a specified number of Classes within a defined period (30 days from the activation date).
  2. A Pass is registered to a specific User and is non-transferable.
  3. Unused Classes within a Pass do not carry over to the next billing period, unless the terms of a specific Pass provide otherwise.
  4. Available packages and their prices are published on the Offer & Pricing page and in the The Balance Space application.
  5. The Service Provider reserves the right to change the price list. Price changes do not affect Passes purchased before the date of the change.

§ 7. Cancellations and Refunds

  1. The User may cancel a booking free of charge up to 24 hours before the scheduled Class time.
  2. If a booking is cancelled less than 24 hours before the Class, the funds may not be refunded.
  3. Refunds for unused Passes are available within 14 days of purchase, provided the User has not attended any Classes under the Pass (right of withdrawal from a distance contract under the Polish Act of 30 May 2014 on Consumer Rights — Ustawa o prawach konsumenta).
  4. In the event of a justified complaint, a refund is made to the account from which the payment was made, within 14 business days.
  5. To submit a refund request, the User should contact the Service Provider at: thebalancespacehq@gmail.com.

§ 8. Liability

  1. The Service Provider makes every effort to ensure the Platform operates correctly and without interruption.
  2. The Service Provider is not liable for interruptions in the Platform's operation caused by circumstances beyond its control, including technical infrastructure failures.
  3. The User participates in Classes at their own risk. The Service Provider recommends consulting a physician before commencing physical activity.
  4. The Service Provider is not liable for damages resulting from use of the Platform in a manner inconsistent with these Terms of Service.

§ 9. Personal Data Protection

  1. The controller of Users' personal data is the Service Provider.
  2. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the Polish Act on Personal Data Protection.
  3. Detailed information on personal data processing is set out in the Privacy Policy and the GDPR — Personal Data Processing Information.

§ 10. Complaints

  1. The User has the right to file a complaint regarding the operation of the Platform or the services provided.
  2. Complaints should be sent to the e-mail address: thebalancespacehq@gmail.com.
  3. A complaint should include: the User's full name, the e-mail address associated with the Account, a description of the issue, and the expected resolution.
  4. The Service Provider will review the complaint within 14 days of receipt and will inform the User of the outcome by electronic means.

§ 11. Out-of-Court Dispute Resolution

  1. Consumers have the right to use out-of-court dispute resolution methods, including mediation or arbitration.
  2. Detailed information is available on the website of the Polish Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów): www.uokik.gov.pl.
  3. Consumers may use the EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

§ 12. Final Provisions

  1. The Service Provider reserves the right to amend these Terms of Service. Users will be notified of any changes through the Platform at least 14 days in advance.
  2. Matters not covered by these Terms of Service are governed by Polish law.
  3. These Terms of Service enter into force on 1 March 2026.